Thank you for shopping with us! We are committed to providing a smooth and reliable domestic and international shipping experience. Please review our shipping policy below for detailed information about order processing, delivery times, and related services.

1. Order Processing Time

· Orders will be processed within 1-3 business days after payment confirmation (excluding weekends and holidays).

· During peak seasons, promotional events, or inventory checks, processing times may be slightly delayed. If any delays occur, we will notify customers via email.

2. Shipping Methods & Delivery Times

We offer multiple shipping options depending on your destination.

Shipping Region	Shipping Method	Cost	Warehouse	Estimated Delivery Time
United States & Canada	Standard Shipping	Free	China Warehouse	Approximately 5-7 business days (Remote areas may require additional time)
European Union	Standard Shipping	$19-$39	China Warehouse	Approximately 5-15 business days (Remote countries and regions may require additional time)

International Shipping Notice:

· If your country or region is not listed above, we can still ship from our China warehouse to most destinations worldwide. Please contact us at lifecomforty@gmail.com for assistance.

· Due to shipping restrictions, we are unable to deliver to military addresses (APO/FPO addresses), overseas territories, and certain islands.

· Orders shipped to Switzerland require the recipient's VAT number for customs clearance.

3. Shipping Warehouse

Most orders are shipped from our China warehouse.

If additional shipping charges or import-related fees apply, we will contact you before shipment confirmation.

4. Customs, Duties & Taxes

Customs Declaration

All packages include accurate product descriptions and declared values to comply with international customs regulations.

Import Duties & Taxes

Any import duties, customs fees, or taxes are the responsibility of the customer.

These charges are determined by the destination country and local customs authorities. We are unable to estimate, collect, or pay these fees on behalf of customers.

Refused Packages

If a package is refused due to unpaid customs duties or taxes:

· The customer will be responsible for return shipping costs.

· Refunds will exclude the original shipping fees.

5. Tracking & Logistics

· Once your order has been shipped, we will send a tracking number and tracking link to your email address.

· Our logistics partners may include:  DHL /FedEx UPS /Other international shipping carriers

Tracking information may take several business days to become available after shipment.

6. Shipping Issues

Failed Delivery

Please ensure that your shipping address is complete and accurate before placing your order.

Incorrect or incomplete addresses may result in additional shipping charges, delivery delays, or lost packages.

We provide one complimentary reshipment service for eligible failed deliveries.

Lost or Damaged Packages

If your package is lost or damaged:

· Please contact us at lifecomforty@gmail.com within 72 hours after the estimated delivery date.

· We will work with the shipping carrier to investigate the issue.

· Investigation and resolution typically take 5-7 business days.

· If the carrier confirms that the package was lost or damaged, we will provide a refund or replacement shipment after the carrier investigation is completed.

7. Order Cancellation

· Cancellation requests must be submitted by email within 24 hours after placing your order.

Please contact:

lifecomforty@gmail.com

Once an order has been shipped, we cannot guarantee that cancellation requests can be successfully processed.

In such cases, the order will need to be handled according to our return policy.

Please review our Return & Refund Policy for more details.

8. Returns

For information about returns and refunds, please review our:

Return & Refund Policy

9. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page with the updated effective date.